Include the email on your account (if you have one) and roughly when the problem happened.
Subscribed on the web: use the manage link in your Stripe receipt email, or email us and we'll cancel it same-day. Subscribed in the iOS app: iPhone Settings → your name → Subscriptions → TORCHED → Cancel. Access continues until the end of the paid period.
In the app: tap the plan chip in the top-right → account → Delete account. This is permanent and cancels web billing. iOS subscriptions must also be canceled in Settings → Subscriptions (Apple controls that billing).
Generation occasionally misfires when the AI services are busy. Wait a minute and try again — failed episodes don't count against your daily limit twice. Still stuck? Email us.
The clip finishes rendering shortly after the episode plays ("Get the clip" lights up). On iPhone it opens the share sheet; on desktop it downloads as an MP4.
3 episodes a day with watermarked clips. TORCHED Unlimited removes the wait and unlocks study tools (guide, flashcards, quiz).
The rule is "roast the work, never the person," enforced by automated moderation. If something slipped through, email the episode title and we'll pull it and tighten the net.